Lowongan Kerja Medan Posisi Asstmgr-front Office di JW Marriott Hotel Jakarta
![Gambar JW Marriott Hotel Jakarta Posisi AsstMgr-Front Office](https://imgf.jobfairkotabandung.com/files/2023-05-21/JW-Marriott-Hotel-Jakarta-wQ3-sBq-612.jpg)
- Loker diposting 12 months ago
Dibutuhkan!! loker dengan sistem full time untuk posisi AsstMgr-Front Office di perusahaan JW Marriott Hotel Jakarta untuk daerah Medan atau sekitarnya.
Kemampuan yang kami inginkan adalah Hotel/Restoran & Hotel/Pariwisata serta orang yang jujur dan disiplin.
PT ini tidak memiliki persyaratan minimal pendidikan/sertifikasi yang tersendiri terhadap pelamar sehingga anda bisa mencoba melamar ke perusahaan ini dengan memberikan CV atau portofolio anda.
Gaji yang kami tawarkan cukup kompetitif tergantung dari kemampuan karyawan. Minimum upah yang kami tawarkan adalah Rp 1.800.000 - Rp 5.500.000.
Info Loker
Perusahaan | JW Marriott Hotel Jakarta |
Posisi | Asstmgr-front Office |
Tempat | Medan |
Tingkatan Kerja | Tidak Terspesifikasi |
Pengalaman Kerja | - |
Kualifikasi | Tidak terspesifikasi |
Jenis Pekerjaan | Penuh Waktu |
Spesialisasi Dibutuhkan | Hotel/Pariwisata, Hotel/Restoran |
Gaji Min | Rp. 1.800.000 |
Gaji Max | Rp. 5.500.000 |
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Be
begin
belong
become
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Alamat Lengkap
Provinsi | Sumatera Utara |
Kota | Medan |
Map | Google Map |
Keuntungan Kerja
- Mendapat pengalaman kerja
- Bonus jika lembur
- Diajari terlebih dahulu
Lamar kerja
Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.
Kebanyakan, melamar kerja tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.
Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.
Semoga sukses mendapat pekerjaan yang diinginkan.
Intruksi Melamar Pekerjaan
- Buka link "Lamar Sekarang" di atas
- Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
- Jika sudah mendaftar kalian bisa langsung login
- Promosikan diri anda lewat form lamaran kerja yang tertara
- Selesai, silahkan tunggu.
Deskripsi Perusahaan
JW Marriott Hotel Jakarta adalah salah satu hotel bintang lima terbaik di Indonesia. Hotel ini didirikan pada tahun 1989 di ibukota Jakarta dan juga menjadi tempat yang populer bagi para perjalanan bisnis dan liburan. Hotel ini memiliki sekitar 531 kamar, yang terbagi menjadi 102 suit, 21 pool villas, 28 ruang makan, sebuah spa, dan layanan layanan kenyamanan lainnya. Ini adalah salah satu hotel Indonesia terbaik karena mereka memberikan pelayanan yang luar biasa dan menciptakan pengalaman yang tidak bisa dilupakan bagi para tamu. JW Marriott Hotel Jakarta juga menawarkan berbagai pilihan makanan, baik untuk sarapan, makan siang, makan malam, ataupun makan santai. Sangat direkomendasikan untuk menikmati seluruh pengalaman terbaik yang di tawarkan JW Marriott Hotel Jakarta.
Info Perusahaan
- Industri: