Lowongan Kerja Medan Posisi Mgr-events di JW Marriott Hotel Jakarta
![Gambar JW Marriott Hotel Jakarta Posisi Mgr-Events](https://imgf.jobfairkotabandung.com/files/2023-05-21/JW-Marriott-Hotel-Jakarta-wQ3-sBq-612.jpg)
- Loker diposting 12 months ago
Telah dibuka lowongan pekerjaan dengan sistem full time untuk posisi Mgr-Events di perusahaan JW Marriott Hotel Jakarta untuk domisili Medan serta sekitarnya.
Kemampuan yang perusaahan butuhkan adalah Penjualan / Pemasaran & Pemasaran/Pengembangan Bisnis serta orang yang jujur dan disiplin.
Perusahaan kami tidak memiliki kualifikasi yang khusus terhadap pelamar pekerjaan sehingga anda bisa mencoba melamar ke perusahaan kami dengan memberikan CV atau portofolio anda.
Gaji yang perusahaan ini tawarkan cukup kompetitif tergantung dari kemampuan karyawan. Rata-rata upah yang kami berikan adalah Rp 1.800.000 - Rp 5.500.000.
Info Loker
Perusahaan | JW Marriott Hotel Jakarta |
Posisi | Mgr-events |
Tempat | Medan |
Tingkatan Kerja | Tidak Terspesifikasi |
Pengalaman Kerja | - |
Kualifikasi | Tidak terspesifikasi |
Jenis Pekerjaan | Penuh Waktu |
Spesialisasi Dibutuhkan | Pemasaran/Pengembangan Bisnis, Penjualan / Pemasaran |
Gaji Min | Rp. 1.800.000 |
Gaji Max | Rp. 5.500.000 |
JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
Leading Event Management Teams
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Be
begin
belong
become
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Alamat Lengkap
Provinsi | Sumatera Utara |
Kota | Medan |
Map | Google Map |
Keuntungan Kerja
- Mendapat pengalaman kerja
- Bonus jika lembur
- Diajari terlebih dahulu
Lamar kerja
Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.
Kebanyakan, melamar kerja tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.
Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.
Semoga sukses mendapat pekerjaan yang diinginkan.
Intruksi Melamar Pekerjaan
- Buka link "Lamar Sekarang" di atas
- Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
- Jika sudah mendaftar kalian bisa langsung login
- Promosikan diri anda lewat form lamaran kerja yang tertara
- Selesai, silahkan tunggu.
Deskripsi Perusahaan
JW Marriott Hotel Jakarta adalah salah satu hotel bintang lima terbaik di Indonesia. Hotel ini didirikan pada tahun 1989 di ibukota Jakarta dan juga menjadi tempat yang populer bagi para perjalanan bisnis dan liburan. Hotel ini memiliki sekitar 531 kamar, yang terbagi menjadi 102 suit, 21 pool villas, 28 ruang makan, sebuah spa, dan layanan layanan kenyamanan lainnya. Ini adalah salah satu hotel Indonesia terbaik karena mereka memberikan pelayanan yang luar biasa dan menciptakan pengalaman yang tidak bisa dilupakan bagi para tamu. JW Marriott Hotel Jakarta juga menawarkan berbagai pilihan makanan, baik untuk sarapan, makan siang, makan malam, ataupun makan santai. Sangat direkomendasikan untuk menikmati seluruh pengalaman terbaik yang di tawarkan JW Marriott Hotel Jakarta.
Info Perusahaan
- Industri: