Lowongan Kerja Sumatera Utara Posisi Operations Executive di PT Intrepid Ecommerce Services

About Intrepid

Intrepid Group (***************), an Ascential company (***************) is a leading regional Digital and Ecommerce Services Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. 

We are supported by Ascential,  a global leader in information, analytics and eCommerce optimization. Together with Ascential, Intrepid is growing rapidly, with many exciting opportunities to work with leading brands and ecommerce platforms across multiple categories. By joining us, you’ll get to experience what it takes to drive a successful ecommerce business end to end.

The role:

As Operations Executive, you will be responsible for operations for stores on E-commerce platforms & retail inventory management. You will report to the Operations Manager. This position will be based in Kuala Lumpur, Malaysia.

Responsibilities:

• Generate daily and monthly operational related reports, analyze quantitative data, and work with related teams to identify and solve problems
• Responsible for all day-to-day operational aspects of the retail inventory management, monitor of ordering issue, and other key related to ecommerce operations
• Establishing and consistently modifying the standard operating procedure (SOP)
• Work closely with key account team to align on the operational plans
• Support teams in defining business processes, developing operational roadmaps, and associated system requirements
• Coordinate with the warehouse to ensure successful execution of fulfillment, orders and processes to accommodate client needs and requests.
• Respond to troubleshoot, and resolve daily receiving, fulfillment, and delivery issues, piecing together the end-to-end story to identify root causes and see cases through to resolution
• Perform other relevant duties according to the business needs
• Support processes to ensure all aspects of the ecommerce operations run smoothly

 Requirement:

• Diploma/University degree in any related field
• 1 year of experience in Operations, Online platform, Fulfillment, Supply chain or any related fields, having E-Commerce experience would be an advantage.
• Good attention to details, strong analytical skill, and decision making
• Well organized and good follow up skills
• Able to create and maintain professional relationships with customers and fulfillment partners
• Competent with Microsoft Office Suite, particularly Excel
• Thrive in a fast-paced start-up and Ecommerce environment

What we offer

• Competitive salary package, performance-based
• Key external facing position in a fast-growing international ecommerce company that has strong momentum and strong competitive differentiators (team, technology, regional footprint), this role offers an exciting growth journey and opportunity to co-create our success story.
• You will work with leading brands across different categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian ecommerce ecosystem.
• Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, soft skills and leadership training).
• English speaking environment, open, collaborative and fun culture, and a nice & centrally located office