Lowongan Kerja Sumatera Utara Posisi Service Engineer di PT Jebsen & Jessen Technology Indonesia

Info Loker

Perusahaan	PT Jebsen & Jessen Technology Indonesia
Posisi	Service Engineer
Tempat	Sumatera Utara
Tingkatan Kerja	Supervisor/Koordinator
Pengalaman Kerja	5 tahun
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Penuh Waktu
Spesialisasi Dibutuhkan	Teknik, Teknik Elektro
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Responsibilities:

• Pro-actively sell part and service include refurbishment of all product line, including the service contracts and repair of all types and makes of equipment. 
• This position will communicate effectively with customers and responsible to deliver the service commitment. 
• Provide the service reports and guide the Customer Service Executive to establish competitive and timely offers to customers.
• This position is in charge of a service section and responsible to the all-round performance of the staff in the section. Also, to provide technical expertise to all the products under their responsibility and assist the Service Staff in troubleshooting of complex faults. 
• Apart from conducting periodic service training, this position responsible to review and make quality checks on all service works performed by the Service Staff. 
• Provide recommendation on customer warranty claims to the Service Manager for approval.
• Lead and manage the group of technician effectively (if grouping is available)
• Achieve sales budget by selling the parts, service and refurbishment of all product line, including to sell sales of service contracts. Also, increase coverage area by effective visits to customers and make report to Superior
• Organize and conduct the customer training according to the yearly schedule
• Follow up Outstanding quotation and service job and make sure there is no pending unclear job (WIP max 90 days). Manage & responsible in collection of the Account Receivable of all customers under his department
• Handle the customer complaint promptly and address them effectively
• Increase service contract in term of number of customer and unit, and to offer service contracts to customers
• Monitor and follow up of all of outstanding supply delivery, service jobs and service workshop activity
• Create and maintain good relationship with customer by regular visit
• Monitor and checking clarification all of operation office expenses 

Requirements

• Minimum D3 in Technical (Electrical/Mechanical) with a specialization in mechanical / electrical engineering or equivalent 
• 2-5+ years relevant experience in line of business
• SAP Knowledge – Customer Service (CS) Module and C4C Module
• Computer literacy
• Have good product knowledge and have experience and familiarity of our products and line of business
• Self-motivated with a proven track record in SAP and knowledge of technical product base 
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Willing to travel throughout sales territory

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Industri Berat/Mesin/Peralatan
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja), Health Benefit, Annual Bonus, Pension Fund
• Lokasi: Medan